Check most frequently asked questions here, if you still need help then please contact us at service@tktoygun.com

What form of payment do you accept? Do you accept cash?
We currently accept payment by Paypay or Credit card such as Visa,Mastercard, American Express and so on .We can not receive the Cash.

How do I know the price of the products in my country?
You can solve this problem with the translator that comes with our website.

You can find it at the top of the menu bar if you are using a mobile phone to access our store.

You can find it below the search bar in the upper right corner if you are visiting our store from a desktop device.

Its initial state is like this: US dolla($)↓ And you may click it to choose your country's currency.

I would like to change my items ordered. What should I do?
Amending your order is allowed on or before 11:00pm (PDT.-7 GMT) on the same day from the order being placed.You may contact us via service@tktoygun.com to request for change.

How do I return a product?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@tktoygun.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@tktoygun.com

When will my order ship?
Please allow 3 - 7 business days of processing and production time for your order to ship out. Tracking number will send to you by email.

How can I track my order?
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at https://www.17track.net/en .

What’s the shipping policy?
Free shipping all over the world.

1/ To US UK UZ NZ.....(European countries and North America):10~20 days.

2/ To Asian countries:7~15 days.

3/ To Other countries:15~25days

How do l know that my order has been successfully submitted?
You will receive an email confirmation containing the Order Number and details of your purchase.

About Security
ls ordering online secure?
Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means).

The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

Is it safe to use my credit card on your website?
To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.